1. How do I get my artwork to you?
2. What is 'Bleed' and how do I use it?
3. What is an advisable working area for my artwork?
4. Do you need font supplied?
5. What colour format do you need?
6. What is CMYK?
7. How do I make a PDF?
8. What kind of paper will my job be printed on?
9. Will you match a print out from my own printer, or a previously printed sample?
10. How do I approve the Proof?
11. Can you design my cards?
12. Your prices appear very competitive - what is the quality like and what is the catch?
13. What about VAT?
14. What are your delivery charges?
15. Can my jobs be laminated?
16. What about faster delivery?
17. Can I collect?
18. Will you match a print out from my own printer, or a previously printed sample?

General Questions

1. How do I get my artwork to you?

You can send files using our online ordering system up to 5mb files. (Online orders are processed faster than ordering manually). Be sure to include your delivery details and contact. Alternatively for larger files contact us for our FTP details at info@edwinbuckley.com or you can use www.yousendit.com to send your artwork.

2. What is 'Bleed' and how do I use it?

Bleed is the extra space around the outside of your printed area. Any images on the edge of your artwork, should 'bleed' off the page; please use a 3mm bleed for all artwork. So in effect make your canvas 3mm bigger in every direction, but view this space as unusable area.

3. What is an advisable working area for my artwork?

In our opinion artwork always look better when you keep the text away from the edge, 5-10mm looks best.

How to Supply Artwork

4. Do you need font supplied?

All screen and PostScript fonts need to be supplied unless converted to curves.

5. What colour format do you need?

All colours on documents need to be set to CMYK. RGB is not an acceptable printing format.

6. What is CMYK?

CMYK stands for Cyan, Magenta, Yellow, Black. Most full colour printed materials, from posters to magazines, are printed using the 4 colour CMYK method. This is because the CMYK method produces a fantastic variety of colour and contract using just a few base colours. The colours are represented by a percentage of use of each of the 4 base colours. So green can be C 100%, M 0%, Y 100%, K 0% and red can be C 0%, M 100%, Y 100%, K 0%. Using this technology for your cards means that you have the greatest number of colours available to you, and the quality will be outstanding.

We accept the following formats

• Adobe Photoshop: saved as TIFF, EPS or JPG format.
• Quarkxpress: include all EPS, TIFF and fonts.
• Adobe Illustrator: include all embedded images & convert all text to curves.
• Microsoft word: include all EPS, TIFF and fonts.
• Microsoft Publisher: include all EPS, TIFF and fonts.
• Microsoft PowerPoint: include all EPS, TIFF and fonts.
• Microsoft Excel: include all EPS, TIFF and fonts.
• Adobe PDF: Embed all fonts, hi resolution
  

7. How do I make a PDF?

Download for free cutepdf which allows you to create PDFS from any application, www.cutepdf.com

8. What kind of paper will my job be printed on?

We have several types of paper available, depending on what you are ordering. If the paper you require is not shown, please contact us at info@edwinbuckley.com with your exact requirements.

9. Will you match a print out from my own printer, or a previously printed sample?

We print to standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due to the widely varying results from different output devices including inkjet printers, continuous tone proofing, high resolution film based proofs. Outputs from other commercial printing companies can also be significantly different in results. If colour reproduction is critical we recommend sending us your printed output or please contact us for a quote for a machine proof.

10. How do I approve the Proof?

You will receive an email copy of the finished document to be reviewed to ensure that the information you supplied is correct, and the design team has produced the artwork to suit your requirements. Once you are satisfied that the information and artwork is correct, you return email advising that the proof is read and approved. Printing will not commence until the proof has been reviewed and you advise that the proof documents are approved.

11. Can you design my cards?

Yes, we can provide design support for you. If you already have a logo for your business, we can design a card to suit your needs. The initial cost of design is easily returned by the professional cards we create, helping you to create a lasting impression.

Pricing and Delivery

12. Your prices appear very competitive - what is the quality like and what is the catch?

There is no catch! We do not compromise on quality. We supply high quality printing at affordable prices. Our low prices are due to efficient work ethics, monitoring overheads carefully and using the best equipment available on the market. Please request our sample pack and see for yourself.

13. What about VAT?

Most types of printing are 0% VAT, however, the following are a few examples of items which incur the standard 20% rate:

• business stationery (letterheads, compliment slips, business cards etc)
• greeting cards
• presentation folders
• leaflets or posters which are larger than A4 after folding
• leaflets with more than 25% of their area designated as a reply-paid portion or an area for completion.

14. What are your delivery charges?

We offer free delivery to most locations on the UK mainland. For remote or timed deliveries please call for a quotation.

15. Can my jobs be laminated?

Yes. Prices for gloss and matt laminating are available upon request.

16. What about faster delivery?

We normally work to a next day delivery service, with most deliveries before 4pm. We can also deliver before noon, before 10:30 as additional options. Please ask for a quote on any additional delivery requirements you may have.

17. Can I collect?

Yes, this service is excellent for same day print jobs

18. Will you match a print out from my own printer, or a previously printed sample?

We print to standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due to the widely varying results from different output devices including inkjet printers, continuous tone proofing, high resolution film based proofs. Outputs from other commercial printing companies can also be significantly different in results. If colour reproduction is critical we recommend sending us your printed output or please contact us for a quote for a machine proof.