Every printed item is uniquely tailored to the particular requirements of the customer. One company's printed forms are of no use to anyone but that company. This makes an "open" returns policy very difficult to operate. However; at Edwin Buckley we want our customers to be completely satisfied with the printed products we supply. Our "Returns Policy" ensures that you are fully protected from any error made by us.
Every effort is made to ensure that your work is printed to a good
At any stage during the manufacture of your printing, but only at the customers request, we are able to provide a proof for an extra charge of £20 + vat per A3 or part thereof.
If we make a mistake in following customers instructions, or make an error, which is our fault, we will happily reprint the job at our expense.
If however you are unhappy with the quality of the printed goods provided, you can return them to us within seven days, and we will reprint the job at our expense. Please note: no liability can be accepted by Edwin Buckley & Co Ltd for errors, grammar, spelling or omissions made on artwork provided by a customer, or once any proof has be approved by the customer.
How to return an order
Please follow the steps below to
enable us to process your return efficiently:
Wrap the goods securely in the original packaging (if any), ensuring that you include the full order quantity supplied.
Send the package to the address below:
Edwin Buckley & Co Ltd
94 De Beauvoir Road
We will notify you via e-mail when your return has been received. For your protection we recommend that you use a recorded-delivery service.
How to Return Goods Damaged in Transit:
If you take delivery of a Edwin Buckley & Co Ltd package and the contents have been damaged in transit, you can report the damage to us within 3 days and return the item(s) to us for exchange.